Parcel delivery from UAE to Ukraine

Options for parcel delivery from the United Arab Emirates:

• Choose one of the international courier services: FedEx, UPS, TNT, or DHL.
• Negotiate the terms of delivery: express or standard.
• Choose the delivery route: by car or by air.
• Negotiate the cost of delivery.
• Carry out all the stages yourself or contact the managers of «Semero» logistics company.

The customs brokerage company «Semero» offers its clients the following services:

• Risk assessment of the delivery of certain types of goods from the UAE.
• Insurance for parcels and freight.
• Organization and selection of the best method of delivery.
• Maintenance and tracking at all stages of transportation.
• Providing consultations.
• Preparation of correct documents for customs clearance.
• Organization of international delivery.
• Customs clearance.
• Delivery of the shipment to the door of the customer.
• We work with individuals and legal entities, LLC, and PE.

Reasons for the detention of a parcel from the United Arab Emirates?

The procedure for bringing any goods, items or substances into Ukraine is strictly regulated, and if you or the sender have neglected its norms, you will face a trial with the customs authorities.

The main reasons for the detention of a parcel at customs include:

• The content of the parcel is forbidden or restricted to be brought into Ukraine.
• There are mistakes in the documents or the necessary information is missing.
• The cost of the parcel or cargo exceeds the duty-free limit of 150 euros and customs clearance is required. Keep in mind that the duty-free limit for individuals and legal entities is calculated differently.

How do I get a parcel detained at customs?

• If the content of the parcel violates the laws of Ukraine, you won't be able to receive it. You may also face fines and litigation.
• If there are errors in the documents you must request the sender to change them to the correct data. 
• If there is no value, you can provide a receipt or other acceptable evidence of the price of the item or the correct inventory of the parcel.
• You can clear the parcel or cargo on your own or through a «Semero» customs broker.

Important:

• You have 30 days to solve any issues that arise, this is how long the parcel will be held at customs and then it will be sent back at your expense. 
• Keeping a parcel at the customs warehouse for more than 5 days is a charge. The cost depends on the weight of the parcel.

What documents do I need to order a parcel from the United Arab Emirates?

• Passport.
• TIN.
• Accreditation card of the legal entity (LLC, PE, etc.).
• Contract, invoice, product specifications, packing list.
• Permit for import of some or other samples of the goods if required.

The list of documents can be changed or supplemented depending on the place where you purchase the goods, their specificity, and cost.

To receive an international parcel by an individual in Ukraine, the following documents are required:

• Passport, TIN code, or other documents confirming the identity of the recipient, for non-citizens of Ukraine only passport.
• Checks or printouts from the site where the purchase price is indicated.
• Bill of lading and invoice for the parcel - you can get it at the reception of the carrier or electronically to the post office.
• Completed M16 declaration - a sample of the blank M16 form is provided by the carrier.
• Receipt for payment of customs duties.

You can prepare all documents, and receipts and make the payment yourself or use the services of «Semero» customs broker.

The total cost of delivery of parcels or cargo from the UAE to Ukraine may include two components:

• The shipping cost set by the courier service (FedEx, UPS, TNT, DHL).
• Customs duty, which is levied on any parcel with a value exceeding 150 euro.

It is also necessary to take into account that for physical persons - the delivery cost is not included in the 150 euro, and for legal entities - the duty-free limit of 150 euro includes the delivery cost.

Example of duty calculation for parcels over 150 EUR:

Approximate value of a parcel from abroad 200 EUR

The base for taxation is: 200 - 150 = 50 euro.

Duty: (200 - 150) * 10% = 5 EUR

Value Added Tax (VAT): (50 + 5) * 20% = 11 EUR

Duty + VAT: 5 EUR Duty + VAT 11 EUR = 16 EUR

Total: 16 euros

*Approximate amount of charges – (678,67 UAH) depends on the exchange rate established by the NBU on the date of execution of relevant documents

The final delivery price of a package and shipment may depend on various factors, including courier service (FedEx, UPS, TNT, DHL), weight, size, and other factors:

Shipping costs (can be calculated on the carrier's or agent's website).
Payment of customs clearance, if required.
Insurance for the package is paid separately.

Note also that for individuals and legal entities different procedure of customs clearance, which is not included in the delivery cost.

An example of delivery calculation for parcels weighing 10 kg with the size of 50*30*30 cm:

Do the calculation of the volumetric weight in cm: 50*30*30 = 45000/5000 = 9 kg  

If the volumetric weight is not more than the actual weight, the cost of calculating the delivery will be the actual weight of 10 kg. 

You choose the service delivery: express or economy. 

Insurance is usually 1% of the cost. 

Packaging is at the expense of the sender. 

Make a calculation on the site yourself or send a request for the calculation to the managers of the company «Semero».