for the Provision of International Postal Delivery and Freight Forwarding Services

This Agreement is concluded between Express Postal Service LLC, operating under the trademark SEMERO (hereinafter referred to as the "Provider"), represented by its Director, Petro Yermolaiev, acting pursuant to the Charter, on the one hand, and any individual or legal entity of any form of ownership that joins this Agreement (hereinafter referred to as the "Customer"), on the other hand, collectively referred to as the "Parties".

Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• Provider – Express Postal Service LLC, operating under the trademark SEMERO, providing freight forwarding services for international cargo transportation and customs brokerage services.

• Customer – the Sender or Recipient of an International Express Shipment.

• Sender – any person who submits an international express shipment for transportation.

• Recipient – any person who receives an international express shipment.

• International Express Shipment (IES) – properly packaged goods and other items (except those prohibited by the legislation of Ukraine from crossing the customs border of Ukraine), transported by an express carrier using any mode of transport for delivery to the Recipient within a specified timeframe.

• Express Transportation Arrangement Services / Services – the organization of transportation (freight forwarding) of small-sized cargo within short timeframes using transportation services provided by third parties and/or between the Sender and Recipient and/or between the Sender or Recipient and the Provider’s office.

• Transportation Arrangement – includes the Provider's obligation to select carriers and other third parties, perform other necessary actions, and coordinate interaction among third parties to ensure compliance with the delivery terms and conditions specified in the transportation order.

• Cargo – documents or goods intended for transportation, including any collection of documents and/or goods transported simultaneously from one Sender to one Recipient under a single order.

• Documents – paper-based information carriers that have no commercial value.

• Goods – items and materials that possess commercial value.

1. General Provisions

1.1. The Customer entrusts, and the Provider undertakes, at the Customer's expense, to organize the transportation of cargo, prepare transportation, customs, and other documents necessary for transportation.

1.2. The Customer shall pay the Provider's remuneration and reimburse all expenses incurred by the Provider in the Customer's interest.

1.3. Relations between the Parties are governed by the Law of Ukraine "On Freight Forwarding Activities" dated July 1, 2004, No. 1955-IV, and this Agreement.

1.4. Within the framework of this Agreement, the Provider has the right to conclude contracts with carriers and subcontractors in its own name.

1.5. The Customer orders and pays for international express transportation services, while the Provider provides such services in accordance with the transportation conditions published on the official website: https://semero.ua.

1.6. Delivery times are estimates only. The Provider shall not be liable for any financial losses incurred by the Customer due to delays in delivery.

1.7. Submission of a transportation request (including by electronic means) constitutes acceptance of this Agreement and confirmation of its conclusion.

2. Services Provided

The Provider may provide the following services:

• Acceptance of International Express Shipments (IES);

• Packaging or repackaging of shipments (if required and at the Customer's expense);

• Storage of shipments until delivery;

• Organization of transportation and delivery;

• Customs declaration services;

• Customs clearance arrangements for export and import shipments;

• Freight forwarding and logistics coordination services.

3. Transportation Requests

3.1. Information regarding cargo type, quantity, dimensions, weight, destination, and other relevant details shall be submitted through an electronic transportation request.

3.2. Requests sent to [email protected] shall be deemed duly completed and accepted for processing.

3.3. Upon approval of the request by the Customer, the Provider shall organize transportation and delivery.

4. Shipment Acceptance

4.1. Acceptance of cargo is documented through an Air Waybill (AWB) or express consignment note containing:

• Service type;

• Sender and Recipient information;

• Number of packages;

• Weight;

• Declared value;

• Description of contents;

• Payment details;

• Additional services requested.

4.2. The Provider reserves the right to verify the actual and volumetric weight of the shipment.

Volumetric Weight Formula:

Length (cm) × Width (cm) × Height (cm) ÷ 5000

The greater of actual or volumetric weight shall be used for billing purposes.

5. Prohibited Items

The Provider shall not accept for transportation any items prohibited by:

• Ukrainian legislation;

• Customs regulations;

• Airline safety regulations;

• International carrier restrictions.

6. Delivery Conditions

6.1. The Provider operates Monday through Friday.

6.2. Delivery services are generally not performed on weekends or public holidays.

6.3. The Provider may use third-party carriers at its discretion.

6.4. The Provider shall exercise reasonable care in selecting reliable transportation partners.

7. Customer Obligations

The Customer shall:

• Provide accurate Sender and Recipient information;

• Properly package the cargo;

• Ensure that the cargo is lawful and permitted for transportation;

• Provide all information necessary for customs clearance.

The Customer shall be fully liable for any losses caused by inaccurate information or prohibited items.

8. Payment Terms

8.1. Service fees are established in Ukrainian Hryvnia (UAH).

8.2. Payment methods include:

• Payment links provided by the Provider;

• Bank transfer;

• Self-service payment terminals;

• Any available payment system allowing payment in Ukrainian currency.

8.3. Payment shall be made within three (3) banking days from the invoice date unless otherwise agreed.

8.4. In case of overdue payment exceeding 30 days, a penalty of 20% of the outstanding amount may apply.

9. International Transportation

9.1. Delivery times for international shipments are calculated in the Provider's working days and do not include customs processing time.

9.2. Import duties, taxes, and customs charges imposed by destination countries are not included in the transportation cost and shall be borne by the Customer or Recipient.

10. Liability

10.1. The Parties shall bear liability in accordance with the laws of Ukraine.

10.2. The Provider's liability is limited to the liability accepted by the actual carrier involved in transportation.

10.3. The Provider shall not be liable for:

• Indirect or consequential damages;

• Lost profits;

• Business interruption;

• Delays caused by customs authorities or force majeure events.

11. Force Majeure

Neither Party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters;

• Floods;

• Fires;

• Strikes;

• Military actions;

• Embargoes;

• Government actions.

12. Dispute Resolution

Any disputes arising from this Agreement shall first be resolved through negotiations and written claims.

If no resolution is reached within 30 calendar days, disputes shall be submitted to the competent court of Ukraine in accordance with Ukrainian law.

13. Confidentiality

The Parties agree to keep confidential all information received during the performance of this Agreement and shall not disclose such information to third parties except as required by law.

14. Term and Termination

14.1. This Agreement becomes effective upon acceptance of a transportation request submitted electronically.

14.2. The Agreement shall automatically renew for each subsequent calendar year unless terminated by either Party with 30 days' prior written notice.

Provider Information

Express Postal Service LLC
Trademark: SEMERO

Address:
12 Berehivska-Obizna Street,
Mukachevo, 89600, Ukraine

E-mail: [email protected]
Phone: +38 (063) 843-10-10

IBAN: UA213052990000026002036702812
Bank: JSC CB "PRIVATBANK", Kyiv, Ukraine
MFO: 380775

EDRPOU: 39662180
VAT Payer
Tax ID: 396621826544

Customs Authorization (State Customs Service of Ukraine):
UACBR125000640

Ось професійний переклад англійською для розділу Payment Terms на сайті SEMERO:

PAYMENT METHODS

Payment for services provided by Express Postal Service LLC (SEMERO) is accepted by bank transfer only.

1. Payment by Visa and MasterCard

Payments may be made using Visa and MasterCard cards issued by any bank through the LiqPay online payment system. Transaction fees are charged according to the cardholder's bank tariffs.

After your order has been approved, please visit SEMERO.UA and select the payment method "Bank Card" by clicking the LiqPay logo. You will then be redirected to the secure payment page.

Please enter:

• Card Number

• Expiration Date

• CVV/CVC Code

• Invoice Number

• Invoice Amount

Then click "Continue".

After the transaction is completed, payment status information will be displayed on the screen.

2. Bank Transfer Payment

When placing an order for services through SEMERO.UA, an invoice will be issued by Express Postal Service LLC.

All prices displayed on the website and invoices include VAT where applicable.

To pay for services by bank transfer, you must complete the recommended fields in the service agreement, agree upon the service cost and payment terms, and submit the required information.

After confirmation by a SEMERO manager or through the automated booking system, an invoice will be sent to your email address. The invoice must be paid within three (3) business days.

The Customer shall pay for services according to the submitted shipping request and the delivery or customs clearance quotation received electronically via email at [email protected] or via WhatApp at +380 63 843 10 10.

The cost of services provided by SEMERO.UA may be adjusted if the actual shipment parameters (weight, dimensions, volume, or other characteristics) differ from those specified by the Customer in the original request. Service charges are determined according to the tariffs in effect at the time the services are provided.

Documents Required for Companies and Sole Proprietors

Legal entities and individual entrepreneurs (FOP) may be required to provide:

• Certificate of Registration (Business Registration Extract);

• VAT Registration Certificate (if applicable);

• Single Tax Payer Certificate (if applicable).

Service Completion Documents

After payment has been received, the following documents may be sent electronically to the Customer's email address or through electronic document exchange systems such as M.E.Doc or Vchasno:

• Service Agreement;

• Invoice;

• Certificate of Services Rendered (Acceptance Act).

If required, original paper documents may be sent by Nova Poshta courier service.

3. SWIFT Payment

International customers may pay for services by SWIFT bank transfer using the Company's banking details.

The payment method must be agreed upon with SEMERO in advance before the invoice is issued.

Any bank charges, intermediary bank fees, or transfer commissions related to SWIFT payments shall be borne by the payer unless otherwise agreed by the Parties.

Цей текст вже адаптований під міжнародних клієнтів SEMERO та виглядає професійно для розміщення на англомовній версії сайту.