Sending documents from the Emirates (UAE) to Ukraine

Instructions for Sending Documents from Emirates to Ukraine via SEMERO.UA

1. Contact SEMERO.UA for Delivery Reservation:

   • To start, reach out to SEMERO.UA via their website or customer service to make a reservation for your document delivery from the Emirates to Ukraine.
   • You can easily initiate the request online and receive immediate assistance from one of SEMERO’s experienced managers.

2. Agree on Delivery Costs:

   • The manager will provide you with a detailed quote for the delivery service, including estimated costs, delivery timeframe (7-8 days to Kyiv), and any additional services.
   • Review and confirm the cost to proceed with the shipment.

3. Provide Sender and Recipient Information:

   • You need to provide the following details:
     • Sender's Information: Full name, complete address in the Emirates, and contact number.
     • Recipient's Information: Full name, delivery address in Ukraine (Kyiv or other cities), and contact number.
   • It is crucial to fill out the information accurately to avoid any delays in delivery.

4. Receive the AWB (Air Waybill):

   • Once the details and costs are confirmed, SEMERO.UA’s manager will prepare the Air Waybill (AWB), which serves as a shipping label and a tracking document.
   • The AWB will be sent to you electronically via email.

5. Print the AWB:

   • Print out the AWB using a standard printer. The AWB must be attached to the document package, as it allows for tracking and identification during transit.

6. Handover to Courier:

   • Arrange for a courier pickup in the Emirates or take the document package to a designated drop-off location. Hand over the package along with the printed AWB to the courier.

7. Delivery Timeframe:

   • The estimated delivery time is 7-8 days to Kyiv, with customs clearance and delivery to the recipient’s address in Ukraine.

Important Information for Sending Documents:

• Document vs. Parcel Delivery:
  • When sending documents, it’s essential to distinguish them from parcels. Documents typically include business contracts, legal papers, or personal records and are processed differently from parcels.
  • Documents are insured during transit, offering an extra layer of protection.
  • Parcels are not insured, and customs rules apply differently. For parcels valued up to €150, customs clearance is usually not required. However, if the value exceeds this limit, customs duties may apply.

8. Customs Clearance:

   • SEMERO.UA manages the customs clearance process in Ukraine, ensuring that your documents or parcels pass through customs smoothly. For parcels exceeding the value of €150, additional customs fees might be applicable.

9. Track Your Shipment:

   • Use the tracking number provided on the AWB to monitor your shipment’s progress. You can track it via SEMERO.UA’s website or the carrier’s online tracking system.

By following these steps, you can securely and efficiently send documents from the Emirates to Ukraine with the support of SEMERO.UA. For any further questions or assistance, please visit the SEMERO.UA website or contact their customer support team.